How much is postage?
Standard shipping is FREE on all orders over $70 for Australia and New Zealand*.
We also offer express shipping options at checkout for both Australia & New Zealand
Who is your delivery provider?
All orders are delivered by Australia Post. You will receive an email AusPost with an AusPost tracking number once your order has been shipped.
Where do you ship from?
We ship from Brisbane, Australia.
How long does it take to process my order?
Orders are dispatched daily on weekdays.
What are your delivery times?
We recommend allowing up to 7 to 10 days for delivery from the date we ship your order. If you do not receive your order within this timeframe, please contact us via the contact us page. Your personal information (name, shipping address and phone number) will be used, as provided by you, to deliver your package.
FijiKava does not accept any responsibility for delivery times, and we cannot refund items that arrive later than required. However, you may return them at your cost (exclusions may apply).
Please check auspost.com for standard and express shipping times - AusPost Delivery times
All parcels will be delivered to the provided address and will require a signature on the receipt. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during regular business hours. You will be notified via email if there are any delays in obtaining any items on your order. Order processing and delivery times may vary during peak times such as Christmas, Valentine’s Day, Mother’s Day, Father’s Day and some catalogue promotions. Contact us for more information.
