FREQUENTLY ASKED QUESTIONS

Kava is a plant native to the South Pacific Islands, where it's been harvested and used for over 3000 years in traditional ceremonies, social gatherings and everyday life. Kava is used by harvesting the root and stump of the plant, which contains active compounds called kavalactones. Kavalactones provide a range of calming effects for your body and mind, without the addictive qualities and side effects of alcohol or pharmaceuticals.

Here at FijiKava, we only cultivate, harvest and use Noble kava for our products. Why? Kava falls into two main categories; Noble and Tudei, which each have distinct characteristics. Tudei kava is often associated with hangover-like side-effects due high leevels of adverse chemical compounds, whereas Noble kava is considered safer for your enjoyment.

Absolutely! Not only has kava been consumed by people within the Pacific Islands for centuries, it has been confirmed as safe by the World Health Organisation (WHO), when consumed responsibly and sourced from high-quality noble kava varities.

Kava is also meticulously standardised by the Fiji Kava Act of 2016, the Vanuata Kava Act of 2002 and the Codex Alimentarius Commission, ensuring all cultivation, processing, transportation and marketing of kava follows safe, fairtrade practices that benefit you and our farmers back in the Pacific Islands.

Kava is completely natural drink, derived straight from the roots of the Noble kava plant. Because of this, it has a naturally earthy (powder form) and peppery taste (juice form) some drinkers take getting used to.

How you prepare your kava can also affect the taste. Ensure you're mixing your kava well and sticking to the recommended serving size (1 teaspoon per 200ml of liquid of your choice). Drink your kava quickly to avoid sediment settling, or stir between sips.

Absolutely! While you'll get used to the naturally earthy taste of kava over time, it can be best enjoyed when mixed with sweeteners, juices and other mixers. Here are a few of our favourite methods:

Coconut water, Juices and milks. Blending your kava in with coconut milk or fresh juices can be a great way to add sweetness to your daily kava, or relaxation to your morning juice.

Natural sweeteners. If the peppery taste of kava bothers you, adding a natural sweetener like honey, agave or stevia can balance out the taste profile.

Chilling it. Serving kava cold can cut through the strong taste. Try refrigerating it or adding ice cubes before drinking.

Herbs and spices. Mixing yuor kava with natural spices like ginger and tumeric, or herbs like mint, can add new dimensions to your daily cup, and bring in powerful antioxidents for an all-in-one start to your day.

Chasers. A traditional method used in many kava ceremonies back in Fiji is to have a slice of citrus fruit, a bite of ginger or another small snack after drinking your kava to cleanse the palate.

You may have heard some concerns about liver damage connected to kava. However, the real issue here is tied to specific types of kava called Tudei varieties, which have a compound called Flavokawain B (FKB) that's been linked to potential liver toxicity. At FijiKava, you’ll never find us using Tudei kava. Instead, we use only Noble kava varieties, which contain much lower levels of this compound and follow strict safety and quality standards.

As with anything, it's always a good idea to stick to the recommended dosage and check with your healthcare provider, especially if you're taking other medications or have health concerns. This helps ensure your kava experience is not only enjoyable, but also safe.

Once your order has been processed by our team and shipped, you'll receive an email from us confirming your order and tracking details.

This email will include your tracking number and a link to track your shipment, which you can click on for tracking updates at any time.

Please note that tracking details may take up to 24 hours to reflect in the carriers system, so if your tracking details aren't showing up straight away, check back a little later.

Sometimes things change, we get it!

If you need some updates to be made to your order, please reach out to us as soon as possible on support@fijijkava.com with your order number and requested change.

While we unfortunately cannot update your payment method or the items in your order, if the item has not been processed we may be able to change:

Your shipping address

Delaying your shipment

Cancelling your order

We're here to help you have the best experience possible with FijiKava.

If you haven't received your order, or there's an issue with the products you received, simply get in touch with our Customer Support team at support@fijikava.com and quote your order number.

If there's an issue with tracking your order, please double check your email address is correct and check your Spam or Promotional folders. We'll happily reach out to our carriers and investigate any missing packages on your behalf.

We believe the whole world should benefit from a safe, non-addictive form of relaxation. We're happy to ship to all destination relative to their own regulatory guidelines so you can shop FijiKava products for around the world, for calm in a cup delivered directly to your door!

The team at FijiKava hope you have a great experience with every order, but if something isn't right, we're here to help.

Returns:

- We accept returns for incorrect purchases within 7 days of purchase upon receipt of the returned product.

- Products need to be unopened, unused and within their original packaging in order for a return or exchange to be accepted.

- All sale items are not eligible for return.

- Return shipping costs are the responsibility of the customer unless the item is faulty.

- Faulty products will be replaced for free subject to details and information given to our Customer Success team.

FijiKava takes care of packaging all orders securely. However, occasionally product boxes may be damaged whilst in transit. Therefore, we do not offer refunds on products if the box is damaged.

All claims are individually assessed, and all approved returns are credited back to the original credit card used to make the purchase.

If you need to make a return, please contact our Customer Service team by email (support@fijikava.com) via the Contact Us page to obtain details on how to make a claim for a refund or exchange.

Please have your Order Number handy to place in the subject line of your email.

FijiKava has adopted a collaborative partnership with a network of approximately +200 registered and meticulously vetted Fijian farmers. This ensures we're always supplying you the highest quality Noble kava, traditionally cultivated and strictly Fijian.

This our vast supply chain of kava farmers allows us to diversify our sourcing and mitigate risks while maintaining our commitment to Fijian traditions and standards, and giving back to the community across the nation of Fiji.

FijiKava products are available to shop directly from our website, through Amazon or across Australia in select Coles stores.